Privacy Policy

Information Collection

Personal information collection when you visit our websites, use DubBot, and/or use DubBot developed products

Personal information refers to any information that you voluntarily submit to us that identifies you personally, including contact information such as your name, email address, phone number, company name, address, and any other information about your business or yourself. Personal information can also include information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter, and Google, or publicly available information that we acquire from service providers.

DubBot developed products utilize Google Analytics and other tools to track and analyze internet visitor usage data, which may include your IP address, geographical location, browser type, domain name(s), internet service provider (ISP), the pages and files viewed on our site, operating system, length of visit, access times, referring website addresses, and web browser cookies. We also may utilize third parties to target advertisements to visitor interest categories. This information is used by DubBot to operate and improve our website, products, and services; to personalize information; and to provide general statistics regarding use and user behavior so that we can continually improve them. In some cases, we do link this automatically-collected data to personal information voluntarily submitted such as name, email address, address, and phone number.

No credit card information is collected to secure payment for services. Billing information is never used by DubBot for marketing or promotional purposes.

Information Collection using the DubBot application

DubBot inventories client websites based on parameters provided by clients. DubBot only inventories publicly available information from client websites based on parameters outlined by clients. Clients can opt-out sections of their website for inventory using the DubBot application.

Password-protected data is not crawled unless a client provides credentials for that website and has signed a separate agreement authorizing the crawl of password-protected data. This is a feature that is not enabled for accounts without prior authorization and a conversation about the security of data to be crawled.

Forms found within websites will be analyzed for website quality assurance with regard to accessibility, spelling, and flagged words. DubBot does not access the form data collected as part of this analysis.

All content inventoried by DubBot is for the sole use of analysis and reporting for website quality assurance to the client. This data is never transmitted by DubBot employees to third parties.

Clients may opt to share reports and data with their own third-party vendors. This data sharing is at the discretion of the client.

DubBot administrators can opt-in to show Google Analytics data within DubBot for their sites that utilize Google Analytics. DubBot utilizes Google's APIs to retrieve and display this data within DubBot.

DubBot's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Cookies

We use cookies when you visit our websites, use DubBot, to help us provide you with a good browsing and user experience and it also allows us to improve our site, products, and services. By continuing to browse the site, use DubBot, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:

• Strictly necessary cookies. - These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of our products and services.
• Analytical/performance cookies. - They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
• Functionality cookies. - These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

You can find more information about the individual cookies we use and the purposes for which we use them below.

Third-party cookies

Our websites will set several types of third-party cookies, and we do not control the operation of any of them. The third-party cookies that may be set include:

• Google Analytics - We use Google Analytics to collect data about website usage. This data does not include personally identifiable information. View the Google Privacy Policy.
• HubSpot - HubSpot tracks visitor and prospect activities on our website and landing pages. HubSpot cookies don't store personally identifying information, only a unique identifier. Read the HubSpot Privacy Policy.
• Intercom - We provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. ("Intercom") and utilize Intercom to collect data for analytics purposes when you use DubBot. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit their site.
  • We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit their site. Intercom's services are governed by Intercom's terms of use. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our sites.

Information we collect from third parties

From time to time, we may receive personal information about you from third-party sources, including partners with which we offer co-branded services or engage in joint marketing activities and publicly available sources such as social media websites.

Information about children

Our websites are not intended for or targeted to children under 16 years of age, and we do not knowingly or intentionally collect information about children under 16 years of age. If you believe that we have collected information about a child under 16 years of age, please contact us at marketing@dubbot.com so that we may delete the information.

Information Use

We use the information we collect only in compliance with this Privacy Policy. We will never sell your personal information to any third party.

In addition to the uses identified elsewhere in this Privacy Policy, we may use your personal information to:

• Improve your browsing experience by personalizing our websites and/or to improve our services and products
• Send information or content to you that we think may be of interest to you by post, email, or other means
• Send you marketing communications relating to our business, products, or services
• Promote use of our services to you and share promotional and information content with you in accordance with your communication preferences
• Provide other companies with statistical information (not personally identifiable) about our users
• Send information to you regarding changes to our Privacy Policy or other legal agreements
• Meet legal requirements

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your personal information to the third party.

We use the information collected through our services by our clients for the following purposes:

• To provide products or services (which may include the detection, prevention, and resolution of security and technical issues)
• To respond to client support requests
• To fulfill the obligations under our ClientTerms of Service

Retention of personal information

How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information, or if this is not possible, we will securely store your information and isolate it from any further use until deletion is possible.

We retain personal information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about our products or services, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements).

When we have no ongoing legitimate business need to process your personal information, we securely delete the information or anonymize it or, if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in the Opt-Out section below.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your DubBot account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

Information Sharing

Compelled disclosure

We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

Information Security

The DubBot network has extensive protective measures in place to ensure that misuse, loss, corruption, and alteration of data does not happen. To ensure the continued security of your individualized information, DubBot conducts periodic reviews of our security infrastructure, regularly updating our practices to meet the highest technological and data protection industry standards. We protect unauthorized access and inappropriate use of sensitive data at both the hardware and software levels, including the use of properly configured network firewalls, Secure Socket Layers (SSL), and VPN technologies for data in transit and encryption for data storage. Our products also incorporate advanced security features and methods, including encoded session identifications and dynamic data. The DubBot team is also committed to internal policies that dictate exactly how employees may use and access secure data.

DubBot does not share, distribute, print, or reference any individualized information except as may be required by law. We will only view or access individual information with specific permission as needed to implement products and services or to resolve a support issue. However, users may elect to share such information with a third-party vendor to perform certain specific services deemed reputable and secure by DubBot management. Please note that each user is responsible for maintaining the security of their own email accounts and DubBot user credentials, including passwords.

Opt-Out Policy

We want to make sure you are comfortable with the way we use your information and know how to change your preferences. As a DubBot client, please note that you have the right to decide how we use the information you provide to us. Should you wish to opt out of receiving general marketing information from us, please send us an email request detailing your preferred level of contact. Send your request to hello@dubbot.com and we will remove your information from our contact lists.

You may opt out of Google's Display Advertising by visiting the Google Ads Settings page. You also may be interested in viewing the Consumer Opt-Out page for the Network Advertising Initiative to opt out of other participating networks.

Links to External Websites

DubBot's website may contain links to other websites. DubBot is not responsible for the content of these websites or for their respective privacy policies. Clients should carefully read and consider the privacy policy of such sites before disclosing any individualized information.

Concerns or Changes

DubBot may change this privacy policy at any time by posting revisions to this website. Your use of this website constitutes acceptance of the provisions of this privacy policy and your continued usage after such changes are posted constitutes acceptance of each revised policy. Please check this privacy policy periodically for changes. If you do not agree to the terms of this privacy policy or any revised privacy policy, please exit the website immediately. Should you have any concerns or questions regarding this policy, please contact DubBot Marketing.